Shipping policy
Shipping Policy
At IRIS KIDS, we are committed to delivering your order as quickly, safely, and efficiently as possible. Every order is carefully prepared and quality-checked before leaving our warehouse to ensure the best shopping experience for you and your little one.
Please review our shipping policy below for information about order processing, shipping methods, delivery times, and other important details.
Order Processing
Our collection includes both In-Stock Items and Pre-Order Items.
In-Stock Items
Orders containing in-stock items are typically processed and prepared for shipment within 1–3 business days (excluding weekends and public holidays).
Pre-Order Items
Some products are offered as Pre-Order items. These require additional preparation time before shipment.
Estimated preparation time:
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5–10 business days
The estimated processing time will be clearly indicated on the product page.
Mixed Orders
If your order contains both In-Stock and Pre-Order items, your order may be shipped together once all items are ready. In some cases, we may ship items separately to ensure faster delivery at no additional shipping cost.
Shipping Origin
To provide the fastest and most efficient delivery possible, IRIS KIDS fulfills orders from multiple warehouse locations based on product availability and your shipping destination.
Our current fulfillment centres are located in:
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New Zealand
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Thailand
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China
As our brand continues to grow, we will also be opening an Australia Fulfillment Centre to provide even faster delivery for our Australian customers.
Depending on inventory availability, your order may be shipped from one or more of our warehouses.
If your order includes products stored in different warehouse locations, you may receive your items in separate packages. There is no additional shipping charge for split shipments.
Shipping Rates
Shipping charges are automatically calculated at checkout based on your delivery destination, package weight, and selected shipping method.
Free Shipping
We are pleased to offer:
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Free Standard Shipping on all New Zealand orders over NZ$150
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Free International Shipping on all international orders over NZ$250
The minimum order value is calculated after discounts and before any applicable taxes or duties.
Estimated Delivery Time
Delivery times begin once your order has been processed and shipped.
Estimated delivery times are:
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New Zealand: 5–10 business days
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Australia: 5–10 business days
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United States & Canada: 7–15 business days
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United Kingdom & Europe: 7–15 business days
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Other International Destinations: Delivery times vary depending on the destination.
Please note that delivery estimates may be affected by customs clearance, weather conditions, public holidays, or courier delays.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number, allowing you to monitor your shipment throughout the delivery process.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.
These charges are the responsibility of the customer and are not included in the product price or shipping charges.
IRIS KIDS is not responsible for delays caused by customs clearance procedures.
Shipping Delays
While we always strive to deliver your order on time, delays may occasionally occur due to customs inspections, severe weather, public holidays, high shipping volumes, or courier service disruptions.
We appreciate your patience and understanding should these circumstances arise.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If you need to update your shipping address, please contact us as soon as possible. Once an order has been processed or dispatched, we may not be able to make changes.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at iriskidsofficial@gmail.com with your order number.
Our customer support team will work closely with the shipping carrier to investigate the issue and assist you as quickly as possible.
Returns & Refunds
For information regarding returns, exchanges, and refunds, please refer to our Return Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Email: iriskidsofficial@gmail.com
We are always happy to assist you.
Thank you for choosing IRIS KIDS. We sincerely appreciate your trust and look forward to bringing beautifully designed children's fashion to families around the world.