Refund policy
Returns & Refunds
What is your return policy?
We know that choosing the perfect style and size for little ones isn't always easy. Eligible items may be returned within 14 days of receiving your order for a refund to your original payment method.
To be eligible for a return:
Items must be unworn, unused and in their original condition.
All original tags must remain attached.
Items may be tried on for size but must not show any signs of wear or use.
Items must be free from stains, food marks, makeup, perfume, washing, damage or other signs of wear.
A return request must be submitted within 14 days of receiving your order.
Items that do not meet these conditions may not be accepted for return.
We recommend checking our size information carefully before placing your order.
Sale & Promotional Items
Sale, discounted and promotional items are not eligible for a change-of-mind refund unless otherwise stated.
This does not affect any rights you may have where an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.
How do I return an item?
Visit our Online Return Portal and enter your order information.
Select the item(s) you would like to return and choose the appropriate return reason.
Submit your return request and follow the return instructions provided.
Pack the item securely in its original condition with all tags attached.
Send the parcel to the return address provided using a trackable shipping service.
Once shipped, please provide us with your return tracking number and keep your shipping receipt until your return has been completed.
Please do not send a return before submitting a return request through our Online Return Portal.
Return Shipping Costs
For change-of-mind returns, including items that are too small, too large, unsuitable, or no longer wanted, return shipping costs are the customer's responsibility.
We strongly recommend using a trackable shipping service. IRIS KIDS cannot be responsible for return parcels that are lost in transit before reaching our return facility.
If your item is faulty, damaged or incorrect, please submit a return request and contact our Customer Care team before sending anything back. We will review the issue and provide the appropriate solution.
Refunds
Once your return arrives, our team will inspect the item to ensure it meets our return conditions.
Approved refunds will be processed within 48 hours of receiving and inspecting your return and will be issued to your original payment method.
After we issue your refund, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping charges are not refundable for change-of-mind returns unless required by applicable consumer law.
Need a Different Size, Colour or Style?
Kids grow quickly, and sometimes a different size works better.
If you need another size, colour or style, please return the original item for a refund and place a new order for your preferred item.
We recommend placing your new order as soon as possible if stock is limited, as popular sizes and styles may sell out.
Faulty, Damaged or Incorrect Items
We're sorry if something isn't right with your order.
If an item arrives damaged or faulty, or you receive the wrong product, size or colour, please submit a request through our Online Return Portal and upload clear photos where requested.
Our Customer Care team will review your request and provide the appropriate solution.
Please do not return faulty, damaged or incorrect items before receiving instructions from us.
Lost or Delivered Packages
Once a parcel has been marked as delivered by the carrier to the address provided at checkout, IRIS KIDS cannot accept responsibility for loss or theft occurring after delivery.
If you believe there is an issue with your delivery, please contact us and we will assist where possible.
Need Help?
If you experience any issues using our Online Return Portal or have questions about your return, please contact our Customer Care team and we will be happy to assist you.
Nothing in this Returns & Refunds Policy is intended to exclude or limit any rights or remedies available to you under applicable consumer law.